IT-Feelix Group (Pty) Ltd (registration number 2023/875098/07, “IT-Feelix”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit it-feelix.africa, request a quote, or purchase a product through this website, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
This policy covers the marketing website only. If you use one of our self-hosted software products (Mzansi Paylix, Smart Visitor Management, OHS Induction Tracker, or Procure-IT), see our App / Software Policy for how personal information is handled inside those systems.
1. Who is responsible for your information
IT-Feelix Group (Pty) Ltd is the Responsible Party under POPIA for personal information collected through this website. Our contact details are set out in our Legal Notice.
2. What information we collect
We collect information you provide directly to us, and information collected automatically:
| Where | What we collect |
|---|---|
| Contact / “Talk to Sales” form | First name, last name, email address, company (optional), service of interest, and your message |
| Checkout / online purchase | First name, last name, email address, phone number, company (optional), and the products/plans selected |
| Payment | We do not collect or store card or banking details ourselves. Payments are processed directly by PayFast (Pty) Ltd, a South African payment gateway, which collects payment details under its own privacy policy. |
| Automatically, via cookies | Pages visited, general location (country/city level), device and browser type, and how you interact with the site — see our Cookie Notice for details. |
3. How we use your information
- To respond to enquiries and quote requests
- To process orders and payments, and deliver the products or services you purchase
- To send service-related communication (e.g. order confirmations, support follow-ups)
- To understand how visitors use our website, so we can improve it
- To meet our legal, tax, and accounting obligations
We do not sell your personal information, and we do not use it for marketing you have not agreed to.
4. Who we share information with
We only share personal information with third parties where necessary to run our business:
- PayFast (Pty) Ltd — to process online payments
- Google (Analytics, via Google Ireland Ltd) and Microsoft (Clarity) — website analytics, see our Cookie Notice
- Our hosting and email-delivery providers, to operate this website and respond to enquiries
- Where required by law, regulator, or court order
We do not transfer your personal information outside South Africa except as described above (Google and Microsoft may process analytics data on servers outside South Africa, subject to their own safeguards).
5. How long we keep your information
We keep enquiry and order information for as long as needed to fulfil the purpose it was collected for, and thereafter as required by tax, accounting, or other legal obligations (generally up to 5 years for financial records).
6. Your rights
Under POPIA, you have the right to:
- Ask us to confirm what personal information we hold about you
- Request correction or deletion of your personal information
- Object to how we process your personal information, on reasonable grounds
- Lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your information properly
To exercise any of these rights, contact us at info@it-feelix.africa.
7. Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
9. Contact us
For any questions about this Privacy Policy or how we handle your information, contact us at info@it-feelix.africa or +27 87 265 3063.